Conversation Design Team & Resources

CHALLENGE

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Helping to scale and grow Salesforce's first dedicated Conversation Design Practice.
 

SOLUTION

 

Meticulously document the onboarding experiences of everyone on the team, compiled what worked and didn't work. And created learning assets to help fill in the gaps, to help new hires quickly catch up to speed. 

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Create team assets and help capture and document all the work that has been done so far, in each of the product space the team was matrixed in. 

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MY ROLE

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• Leadership and teamwork, to get the team to align on team values

  • Led workshops to define team core values

  • Created a content strategy to help evangelize conversation design as a practice, and provide a framework for how designers on the team can best work with their stakeholders.​​